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Stupid woman.

  • Nov. 16th, 2009 at 12:41 AM
Does anyone who works audit hate their relief. I mean.. reading the log book, you would think that she was purely pissed that she wasn't able to sleep and watch CSI as she usually gets into ADMITTEDLY!!! I mean, if you don't want to work in a hotel.. where there are PEOPLE, then go somewhere.

I love people and god is love. LoL...

I love twitter at this hour.

Random.

Follow me: KevynAtThePark.

Tongs - They Exist For a Reason

  • Nov. 16th, 2009 at 12:58 AM

Please do not stand in front of the steamer trays of bacon, sausage or ham and use your FINGERS to pile food into your mouth.

I cannot tell you how many times I see this at the complimentary hot breakfast buffet. There are 3 steamer trays - as described - and invariably someone will walk up, open the lid - without plate in hand - and just eat, with their fingers, right out of the trays. They don't even make an effort to PRETEND they are going to put a piece or two on their plate.

They walk up, empty handed, remove the lid and stand, picking pork products out and shoveling them in their mouths. And not just a piece. Several pieces.

It makes me fear for the crockpot of oatmeal that is offered. What do they use for that?

Thank godness the eggs are made to order. The horror.

TONGS people - they are there for a reason and are NOT a suggestion.

Why is it that....

  • Nov. 15th, 2009 at 2:42 PM
People don't have the slightest courtesy to let us know, in SOME WAY, that they've checked out of their rooms? It really makes it difficult for us. I've got people mad because I don't have rooms ready to check people into, and the only reason I can't is because the rooms that should be clean aren't showing as checked out. Housekeeping has to go in a lot later than they normally would to see if the people have left, and it slows everything down. Is it REALLY that difficult to dial "0" to tell us you're leaving?

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Peeve

  • Nov. 15th, 2009 at 1:10 PM
I REALLY hate it when just because we are located in Chicago, I would possibly give a crap about Chicago sports teams. Its one thing when people actually inquire if I like sports or not, but it just PISSES ME OFF when they come up and say shit like : "can you believe the Bears just lost so and so to the *insert a team here.", "don't you wish the Bears (Cubs, SOx, other shit) win the Superbowl.

I dong give a crap; you might as well talk about some Canadian women's hurling team, I won't give a fuck. Now go pick up your stupid complimentary USA today, and leave me alone.

Question of the day:

Me: "We have a complimentary internet"

Stupid Idiot: "Is it free?"

just my luck...

  • Nov. 15th, 2009 at 1:17 PM
so it's absolutely SWELTERING in here....i radioed our maintenance department, who said there's nothing they could do to lower the thermostat....because, the GUARD BOX is broken so no one can get into it and change the temp. I'm basically alone at the FD, and to top it all off, one of the brownies that we offer at the front desk didn't sit well with me, and i just puked. I can tell this is gonna be another great 3 hours.

Group....From...HELL!

  • Nov. 15th, 2009 at 4:30 AM
So you all remember a couple days ago when I posted about this bloody Indian group.

Well they are still in house, and the did the whole dance thing today and now have been at an afterparty and are milling around, mostly drunk, some super obnoxious, but seriously its 4 am GO TO FUCKING BED!

Im sick of hearing them, seeing them, looking at them in any way shape or form. They have been incredibly difficult, not listening to us, and doing what they want. They have brought in large quanties of Booze into the hotel, as well as smoking Pot in the rooms.

All I want right now, is peace and quiet as Im running near 48 hours with no sleep and I really dont need to hear screaming teenagers in my lobby at 4 am.


No Love!

Your Beyond Pissed off and Tired as F*ck Auditor

Hello Nascar, my old friend...

  • Nov. 15th, 2009 at 1:04 AM

So, west phoenix was an oozing wound of traffic and mayhem today (and will be so tomorrow as well, joy). My hotel was awash in harried guests checking in, or rushing in to see if we had rooms at the last minute, like Nascar was just announced yesterday, idiots.

We had a new girl working the morning shift, this was only her 3rd day, I understand that there is room for error, and though she has experience with ChoiceAdvantage, some of the errors she made were extremely avoidable, and the kinds of things someone would do who didn't know the full capacity of the functions in ChoiceAdvantage. Anyone who uses it knows that you have to practically tie yourself in a knot to get around some of the error messages, or fulfill one area of pointlessness to complete a task, so I suspect she's not as experienced with it as she claimed she was, or that maybe she just never dealt with certain situations..... If that makes any sense at all. I think other ChoiceAdvantage users can commiserate.

Other than that, everything went surprisingly smoothly, I nearly sold out at a ridiculous rate (I actually felt bad for some of the guests who shelled out the dough on these pocket gouging prices!) and I really think I performed very well under the deluge, I fully expect a few good comment cards. Most of my guests today were genuinely nice people! Surprise surprise. Nascar usually rakes in the jerks.

Overall, Nascar Fall 2009 : B+ well done! I'm not dreading April as much anymore. Right on.

Also, this is just a shout-out to our housekeepers: You Rock... honestly. Just.. awesome. I'm bringing cookies sometime this week for you guys.

Nov. 14th, 2009

  • 1:53 AM
I just checked in a group of 22 people. They all had roommates assigned to them. You would think they would go with who we were roomming them with. Nope, they all swapped roommates so while I was handing out keys to who I thought were going into the rooms, I had to redo them when people found the rooms I had given them were already occupied with other people from the group. For the most part they were alright with it if a bit annoyed. Eventually the group leader had to go to the rooms to find out who was where and I had to wind up making a whole new rooming list.

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Ok I need an opinion...

  • Nov. 13th, 2009 at 5:41 PM
Back in September I went to Minnesota for a wedding and stayed in a Comfort Inn. Got the standard employee rate.

The problem began when I got home, I started itching. Not bed bugs because of the lack of blood. BUT SCABIES! So my doctor diagnosed me with. And thank God it's nothing else.

So here's the thing. Of course I'm going to alert the hotel. But should I get pissy and demand my money back, which some of my fellow hotel workers think I should. Or just advise them and leave it at that.

Paperless Check-ins?

  • Nov. 13th, 2009 at 10:27 AM
Is anyone using NiteVision with the signature pads and driver's license scanners? I've got them hooked up in hopes of being able to do paperless check-ins, but I'm having a LOT of trouble with the driver's license scanners- they scan Wyoming licenses correctly about 1 time out of 10. Remco says it's a calibration issue, but I calibrate and calibrate without any luck. If I can't get this resolved, I'll have to go back to paper, which I hate to do, since this system has so much potential.

The other problem is that I can't get the captured signature to show up on the folio or the receipt- I can view the captured signature, but can't print it out in any way, which makes it useless as proof of signature, since I can't fax it. And the stupid signature pad pens have INK in them, so now the pads have marks all over them already. Grr.

Any thoughts?

For a change

  • Nov. 13th, 2009 at 3:10 AM
Wow, I am actually NOT writing about stabbing someone in the throat for douchebaggery

So rare when we have nice people. Ppl called, they got lost, and were asking for directions. The guy didnt interrupt, wasnt a rude douchebag, and APOLOGIZED (!) when I got him lost! I felt so bad, cause I told him to turn left instead of right. But he was very nice and courteous.

He got here a while later with his fam, who were also very nice. I talked to him and his daughter for a while, and just seriously wanted to hug them and give them a free room. Sometimes its times like this that make it worthwhile. (altho I love my job nonetheless :)

Thinkin of goin out of my way, and finding some coupons online for them to use when they go downtown. Just such nice down to earth people (from TN)

Groups

  • Nov. 13th, 2009 at 3:42 AM
So Nothing pisses me off more than groups. Now don't get me wrong, well put together, quite, and responsible groups, I have no problem with.

Sadly this group tonight, well so far has been a diffrent story. They are an Indian dance group(not Injun, the other kind) and they have been loud and very very annoying.

First off, they are all made under 3 names so every person showing up has to wait for their friends to show up so they can check in, seriously, how hard is it to get a rooming list?!

Then when I was coming into work, I watched one of the rooms check in and he had 3 half gallons of Vodka... 3! Thats an ass ton of Potato Juice!

When I checked in some of the rooms later in the night I warned them too, that they already had one noise complaint from their room mates and Security has the will and want to kick them out of here if they were being noisy, Yep, 2:30 rolls around and they all come back from the club, drunk and stupid.

Finally we did end up kicking one of the rooms out and the second room got let back in on the simple fact that they had only been here for an hour and a half.

Seriously though, I have been part of conventions, and know how it is to see people you havnt seen in a while, but after midnight, calm the F down and be quite and remember for the love of all that it holy, you are not the only person stayin in the hotel.

Edit : Though my security is getting the I'm Taking my ball and going home attitude which is getting Fn Old

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Wishes don't wash dishes...

  • Nov. 12th, 2009 at 7:45 PM

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Quick one

  • Nov. 12th, 2009 at 7:21 AM
Elderly people who just don't get certain "common sense" things: adorable or annoying? Discuss.

Nov. 12th, 2009

  • 3:27 AM
Dear guest staying here,

I am sorry the ATM doesn't seem to want to take your debit card, but I cannot use it to give you cash. It is against hotel policy. What's that, you're a high level Priority Club member and you are best friends with the GM? Good for you, but that still won't make me go against hotel policy. What, you're going to talk to the GM and my Front Desk manager tomorrow? Great, I'm sure they'll point out to you that it is indeed against hotel policy and there are no exceptions even for pompous wind bags like yourself.

Sincerely,
Nightauditguy

Note: I did point out a few nearby ATMs he could use
EDIT@08:16 UTC/GMT. Wow. That was ugly. I expected it to go for 30 minutes and have maybe 1 minute of broken connectivity. Instead it lasted over 4 hours and we had 10 minutes of downtime directly related to the load balancer upgrades and then another 5-10 minutes of downtime when our primary Pingback database server crashed and the secondary couldn't take over; which could have been indirectly caused by the network upgrade missing a self-VIP.

Anyways, we're up, we're working, the load balancers are barely breaking a sweat right now and I need some food and a shot of whiskey. I don't even *like* whiskey!!

Thanks [info]mhwest and [info]dnewhall for helping out!

---

On Saturday the 14th at 4AM UTC/GMT we will be upgrading the operating system of our network load balancers to a newer version, one that will allow us to use both CPUs! Nifty, because multiprocessing is nice.

Since we have 2 load balancers, the plan is to upgrade 1 at a time, and there really should be very little impact to our website. Hopefully you won't notice a thing and I'll get to go back to the hotel and watch some wonderful late night infomercials.

We've got a lot of exciting projects coming up for 2010 and we're hoping that we'll be able to deliver them all to you, that you will find it useful/cool/lovely and then you will use the site even more. Behind-the-scenes work like this will give us the capacity to handle the anticipated traffic, so expect a few more maintenance windows especially in the beginning of next year as we've got some neat ideas to improve performance around here! We had the recent 30-45 minute outage yesterday due to one of our logging databases filling up disk space -- not so great design coupled with my human error in handling the initial problem -- and it looks like we're going to finally have some resources to eliminate stuff like that. I can't wait!

As usual, I will be updating status.livejournal.org before and after, just in case you are not able to reach our main website during the work.
God I love unemployment! Check comes every two weeks, work odd jobs for cash and wake up hung-over to see some душ lose "I'm smarter than a fifth grader".  What a mouth breather!

Speaking of night auditors, I applied for a position as such and priced myself out of their range so I could keep collecting. I know the manager; it was a cool deal. I saw the night auditor I fired last summer walk in after me. I turned around and said to the hiring manager "He's a brilliant accountant, but I fired him last summer for showing up two and a half hours late. Six times." He's not even a nice guy so I don't feel sorry.

OH! Unemployed allowed me to go to an uncle's funeral. I got a coupon book at a rest area on I-84 west. WOW! cheap prices for highway motels! About 1/2 for beach places in the winter.

Japan Tour groups

  • Nov. 10th, 2009 at 6:28 PM
Trying to plan a trip to Japan in the spring (early-mid April), and I'd like to go with a tour group. Could anyone recommend a good group or operator to go with? Airfare and hotels are a must. Meals would be nice, and I'd like a group that centers around temples and hot springs.

In other words, which group is the most trustworthy, and gets me the best deal?

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